Frequently Asked Questions
Everything you need to know about your Hema Maps fashion experience.
What is the standard shipping timeframe for my order?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on the destination.
How do I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements in both inches and centimeters. We recommend comparing these measurements against your favorite fitting garment to ensure a perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can choose between a full refund to your original payment method or a store credit for exchanges.
What payment methods do you accept?
Hema Maps accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Hema Maps apparel?
To maintain the quality and longevity of our garments, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are also printed on the internal label of each item.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey in real-time.